Cancellation Policy

We value the opportunity to provide you with the highest quality care. To ensure we can continue offering timely appointments, we kindly request your cooperation in adhering to our cancellation policy. We understand that unforeseen circumstances may occasionally require last-minute changes to your appointments. Missed appointments result in valuable clinical time being lost — time that could otherwise be dedicated to patients in need of care.

To ensure we can continue providing timely treatment to all our patients, we kindly ask that you notify us at least 48 hours prior to your appointment if it is no longer convenient. This notice allows us to allocate the time to another patient who may require urgent attention.

Policy Details

• Notice Period: A minimum of 48 hours is required to cancel or reschedule appointments.
• Missed Appointment Fee: Failure to provide the required notice or failure to attend a scheduled appointment will incur a charge of 50% of the appointment fee.

While we understand that emergencies can arise, we assess all valid circumstances on a case-by-case basis. However:

• Patients who miss two appointments within an 18-month period without sufficient notice may have their access to future treatment withdrawn and deposits for future appointments will be applied.

Deposit Policy

To further support efficient scheduling, we may request deposits in certain situations.

Deposits will be deducted from the total cost of treatment and are fully refundable if cancellation or rescheduling is requested with at least 48 hours’ notice.

Our objective in implementing these policies is to minimise disruptions, reduce wasted clinical time, and ensure fairness for all our patients.

To reschedule or book your next visit at the Family Dental Clinic in Chichester, call us on 01243 771171 today.